Managing agent asked to explain his ethics …

The following has been sent in by … an anonymous managing agent Leaseholder asks managing agent to explain his ethics. Managing agent replies: “It’s an historic county to the east of London where I have a nice little block of apartments situated on the River Thames.”

Stuff the leaseholders and win an iPad – from one of the sponsors of ARMA-Q


Energy Renewals, which is sponsoring next month’s ARMA conference, is offering managing agents the chance to win a free iPad if they sign up for an appointment. That’s on top of incentive payments of between £3,000 and £50,000 a year if they offer up their blocks for new gas and electricity supplies. Large, corporate clients – […]

McCarthy and Stone replies to Dispatches exposé


McCarthy and Stone has replied on its website to the exposé carried out by Channel Four’s Dispatches on Monday evening. You can read the page here It says: “Treating our customers with fairness and respect is at the cornerstone of what we do and over the course of the last 35 years, our staff have […]

Devastating exposé of McCarthy & Stone on TV

Tonight’s Dispatches programme on retirement leasehold was a brilliant example of television journalism that was extremely damaging to both McCarthy and Stone, and to Peverel. It is excellent that Peverel’s disgraceful treatment of the pensioners at Strand Court, Rye, has been given a wider airing. Read original story here or search Strand Court on this […]

Having fraudster Simon van Houten manage our flats cost us £100,000

Sunlight Square in Bethnal Green, east London, suffered from the management of Simon van Houten

Fraudster managing agent Simon van Houten, 31, (left) told residents  he had dismissed their caretaker … only for them to discover that the man was still on the payroll two years later. The £32,000 in wages had been secretly paid out of their service charges. This shambles was only one incident at Sunlight Square, which for five […]

Undercover pensioner ‘spy’ to lift the lid on retirement leasehold 8pm tonight


Tomorrow night (Monday) at 8pm Channel Four’s Dispatches carries out a special investigation into the fraught world of retirement leasehold with much of the material provided by an undercover pensioner ‘spy’. Carlex activists have been interviewed for the progamme, and Carlex/LKP has given the filmmakers, October, full assistance over the past few months – although […]

ARMA-Q: a qualified welcome, but it is not a new dawn


COMMENT The Leasehold Knowledge Partnership broadly welcomes the draft ARMA-Q initiative, which may help resolve the less poisonous disputes in blocks managed by ARMA members. It has also made suggestions to improve it: first, to make the disciplinary procedures public, like ours; secondly, to strengthen the requirement to declare ‘conflicts of interest’ to leaseholders. It […]

ARMA-Q: an ethical facelift for a flawed trade body


Next month the Association of Residential Managing Agents unveils its new ethical facelift ARMA-Q – having never, in its 21-year history, publicly expelled a single member. (See ARMA’s draft announcement pdf at the bottom of this article.) There is to be a 10-point “consumer charter” to reassure leaseholders and an apparently independent regulatory chairman, assisted […]

ARMA-Q must expose managing agents’ ‘financial interests’

Robert Plumb
, chief executive of managing agents HML Holdings, which is accredited to LKP and is a member ARMA, considers ARMA-Q and the complexity of transparency for residential managing agents Growing leaseholder empowerment and awareness combined with the immediacy of communications will inevitably mean that managing agents will require a thorough understanding of what it […]

Full ‘legal torture’ tribunal ruling is published

The full Leasehold Valuation Tribunal rulings at Oakland Court in Worthing – including the preliminary decision, refusal of leave to appeal by the LVT and the final determination – has been published on the Ministry of Justice website. The link is below. The pensioners were contesting the notional rent of the house manager’s flat, but […]

Channel Four documentary on retirement leasehold on September 24


Channel Four’s Dispatches is to broadcast its documentary on retirement leasehold on September 24. Activists with the Campaign Against Retirement Leasehold Exploitation (Carlex) have given full assistance to the programme and interviews have been held with Sebastian O’Kelly, Carlex chairman and LKP director. Dispatches aired a documentary on residential leasehold on August 26 – Property […]

How semi-formal LVTs have become “legal torture” for leaseholders

Launching a Leasehold Valuation Tribunal action can be “quite daunting”, according to barrister Siobhan McGrath, who heads the Leasehold Valuation Tribunal service. She made this admission in an interview in last month’s Channel 4 Dispatches documentary Property Nightmare: The Truth About Leasehold. It is hardly a ringing commendation for the Tribunal system she oversees which […]

How to handle your leasehold ‘right to manage’ – by a leading managing agent

Rob Plumb, CEO of HML Holdings, explains the dangers of that lie in the right to manage process Normally a written contract works well to keep an agreement in place because both parties to the contract want the same outcome.  “Right to Manage” isn’t a normal contract. It sounds, initially, so straight forward. RTM enables […]

Leasehold activist told OFT exit fee deal with Tchenguiz also includes Proxima

Leasehold concerns that the Office of Fair Trading’s deal with the Tchenguiz Family Trust over exit and sub-letting fees would be restricted to Fairhold, as indicated on the OFT’s press release of September 6 (see below)  appear to be unfounded. Carlex activist Alan Eadie has received a letter from the Tchenguiz Estate & Management yesterday […]