The final paper presented last week at the LKP round table on commonhold came from Nigel Glen, the CEO of ARMA. Mr Glen confined himself to emphasising the need for leaseholders, or commonhold owners, who run their own blocks to be aware of the law and obligations of communal living. Mr Glen told the round […]
The admonition delivered to FirstPort for attempting to sell off house managers’ flats has not satisfied complainant Alex Ellison. “I am, of course, pleased that you upheld my complaint and that you have imposed disciplinary sanctions on FirstPort,” she has written to the ARMA regulator Keith Hill. “… However, disciplinary sanctions alone do not seem to adequately […]
Humiliating criticism of the troubled property manager, but the path is now clear for it to apply for membership of the trade body The regulator of the Association of Residential Managing Agents (ARMA) has admonished on two counts Peverel / FirstPort Retirement, which was applying to join the organisation. But the decision means the controversial […]
It will come as no surprise to leaseholders and managing agents to learn that the main conclusion of the LEASE/Brady survey is that there is a need for better education and communication, and that many leaseholders are not happy with their managing agents. Even though the leasehold system has been around for hundreds of years […]
FirstPort Retirement, formerly Peverel, should not be admitted to ARMA because it has an unaccounted-for portfolio of house managers’ flats and has a track record of misleading residents when trying to sell them. These were the arguments put on Monday to Keith Hill, a former New Labour housing minister, who is the regulator of ARMA […]
The annual conference of the main leasehold property managers trade body ARMA (Association of Residential Managing Agents) took place on 5th November. It was maybe appropriate that this year’s meeting took place at the prestigious Methodist Central Hall in Westminster with some agents soon to be excommunicated as sinners and others still in need of […]
In a wide ranging BBC 5 Live Investigates programme on leasehold scandals – which can be heard here – Sir Peter Bottomley said the Charity Commission should recognise LKP’s application without further delays. He told interviewer Adrian Goldberg on May 24 (for which LKP reproduces the transcript below): “The Charity Commission need to register Leasehold […]
Michelle Banks, the ARMA chief executive, is to step down in July. The announcement to ARMA members comes from ARMA chairman Martin Perry. “ … sadly I have to announce that Michelle Banks will not be joining us in this next phase [of ARMA-Q] having taken the decision to join her husband in retirement. “Michelle […]
But don’t feel any obligation to join on our account! ARMA has finally published a list of its full members – more than four months after making the more rigorous ARMA-Q the criteria for membership. Until today, the only clue as to who was a member of ARMA was the stream of congratulations posted on […]
Michael Hollands, an indefatigable letter-writer on retirement leasehold issues, has been told to stop writing to ARMA for to find out who are the current members of the trade body. The ARMA membership has been in a state of confusion since the January 1, the supposed deadline for application through the more rigorous ARMA-Q membership […]
Shula Rich (left), a long standing leasehold activist, writes to LKP to argue that ARMA membership is not an indicator of higher quality management. “If managing agents aren’t ARMA Q compliant that does not mean they’re not as good as those who’ve passed,” says Ms Rich, who runs the Brighton and Hove District Leaseholders Association.
… and if ARMA’s Twitter feed is to be believed, two-thirds of the membership has dropped out At least of a fifth of the membership of ARMA has ditched the trade association that on January 1 brought in more rigorous membership criteria. This is the figure reported by ARMA insiders, although many think the […]
Staff working overtime to process applications “to take our members on a journey …” LKP / Carlex has received a statement at 11.14am today from ARMA addressing its peculiar manner of announcing the membership of ARMA-Q. Previously, we were informed that any company that had not applied to the more rigorous ARMA-Q regime by January […]
Countrywide Estate Management, second only to Peverel / FirstPort in terms of size, did not apply to join ARMA-Q before the January 1 deadline and is therefore no longer a member of the trade body. ARMA itself had repeatedly declined to clarify the status of Countrywide, which last month was dumped by Bovis Homes at […]
In piecemeal fashion, ARMA is announcing companies that have signed-up to the new regulatory regime ARMA-Q on Twitter. These are the new criteria for membership of the trade body. The decision marks an abrupt reversal of a decision last week by Michelle Banks, the CEO, to announce the accredited companies in February once all applications […]
A complaint about Peverel Retirement is being considered by ARMA regulator Keith Hill even before the trade body rules on whether it meets the criteria of ARMA-Q. The complaint comes from Alex Ellison, whose mother lives in Mere Court, in Knutsford, Cheshire. It concerns Peverel’s ownership and disposal of house managers’ flats.