Devon pensioners humiliate Y and Y Management and Avon Freeholds at tribunal

Residents at Elim Court, in Plymouth, have exposed practices of Y and Y Management at tribunal, winning £3,000

… and Y and Y Management ‘broke the ARHM code’ (except it is actually a member of ARMA) London-based freeholder Israel Moskovitz and his business partner Joseph Gurvits, of Y and Y Management, must rue the day they snapped up at auction the freeholds of retirement sites in Devon. After a two-year legal marathon – […]

Cirrus isn’t an ARMA member so we have nothing to say about the price-fixing scandal, says Michelle Banks

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… but you must take it on trust that if those bits of Peverel that ARE members sign up to ARMA-Q these practices will be ‘outlawed’ and ‘speedily detected’ Michelle Banks (right), chief executive of the Association of Residential Managing Agents, has stated that her organisation will do nothing about the Peverel / Cirrus price-fixing […]

Peverel given clean bill of health by ARMA – just as it admitted Cirrus was cheating pensioners with bogus tenders

Lee Middleburgh shares his genius in the uncritical pages of Flat Living magazine in January 2010, which shares a director with insurer Residents' Line

  Peverel was given a clean bill of health by an “independent audit” and was boasting of its improved services to ARMA – the Association of Residential Managing Agents – just days after admitting a price-fixing scam to the OFT. On January 4 2010, then Peverel managing director Lee Middleburgh wrote in a “proactive step” […]

Pravda alive and well at LEASE, ARMA and Peverel … who ALL support the OFT inquiry into leasehold fiddling

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Not since the Soviet Union went out of business have we seen such clottish attempts to spin a positive line. It started at the website of our old friends at the Leasehold Advisory Service deciding that the key point in Sir Peter Bottomley’s speech to leaseholders in London on November 12 was a passing polite […]

Michelle Banks: silent over abuses, but ‘ARMA-Q will be good for leaseholders’

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Michelle Banks, chief executive of the Association of Residential Managing Agents, gave an outline of the ARMA-Q initiative to leaseholders at the annual meeting of the Federation of Private Residents’ Association on November 12. ARMA-Q comes into effect in 2015 and has former Labour housing minister Keith Hill as its regulator. The idea is that […]

ARMA-Q reformers get strong backing at annual conference

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The reform-minded leadership of Association of Residential Managing Agents today made a strong call for backing of ARMA-Q, its scheme to add ethically enhanced backbone to the professional body representing block managing agents. An audience of around 300 members at Queen Elizabeth Conference Hall in Westminster was told that that ARMA-Q was a necessary first […]

What does LKP think of ARMA reforms, we were asked. As the annual conference begins in London today, here we go …

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The leasehold management establishment meets today for the annual conference of ARMA in London. It will be an occasion to trumpet the ARMA-Q initiative – which is the organisation’s attempt to put ethical backbone into the trade body. The Leasehold Knowledge Partnership was asked by ARMA for its opinion of the organisation’s reforms before the […]

ARMA-Q solves ARMA’s problems, not those of leasehold

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ARMA-Q, the scheme to give ethical credibility to the Association of Residential Managing Agents, was given the blessing of the government and the leasehold establishment yesterday with a House of Lords launch. Already the new ARMA-Q regulator Keith Hill (above), a former New Labour housing minister, has six cases of complaint to deal with “which […]

Stuff a leaseholder and win an iPad! The unpromising debut of ARMA-Q

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Tomorrow, May 15, ARMA-Q gets a formal unveiling at the House of Lords and the corporates of the property management world will herald this as a new dawn. In fact, ARMA-Q was unveiled at the organisation’s annual conference last September, and that signified less bright “new dawn” than “same old racket”. One of the sponsors […]

ARMA-Q: a qualified welcome, but it is not a new dawn

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COMMENT The Leasehold Knowledge Partnership broadly welcomes the draft ARMA-Q initiative, which may help resolve the less poisonous disputes in blocks managed by ARMA members. It has also made suggestions to improve it: first, to make the disciplinary procedures public, like ours; secondly, to strengthen the requirement to declare ‘conflicts of interest’ to leaseholders. It […]

ARMA-Q must expose managing agents’ ‘financial interests’

Robert Plumb
, chief executive of managing agents HML Holdings, which is accredited to LKP and is a member ARMA, considers ARMA-Q and the complexity of transparency for residential managing agents Growing leaseholder empowerment and awareness combined with the immediacy of communications will inevitably mean that managing agents will require a thorough understanding of what it […]

Walton & Allen joins LKP and issues rallying cry to leaseholders

Nottingham-based Walton & Allen is a battle-scarred veteran of struggles where residents have wrested control from unwelcome landlords and their agents. Leasehold Knowledge is delighted to welcome the company into the fold as an LKP accredited managing agent. Walton & Allen was once a member of ARMA but has lost faith in that organisation. “We […]

First task for ARMA’s ethical panel: examine ARMA itself

The Association of Residential Managing Agents is seeking to brush up its act by appointing a chairman and members for the disciplinary panel of its “new self-regulatory regime”. It was advertising the posts in yesterday’s Sunday Times. This is an attempt by the trade body to regain credibility after its long years of silence when […]

Bungs ‘r’ Us: £250,000 ‘incentive payments’ offered to managing agents

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A company offering bungs to managing agents if they sign up for new gas and electricity supplies is being touted to … all the members of the Association of Residential Managing Agents! An outfit called Energy Renewals is offering what it politely terms “incentive payments” of between £3,000 and £50,000 a year. Major corporate clients […]

Oop! No surprise why this word is causing ARMA difficulty

ARMA now supports transparency, regulation, good governance, ombudsman, open debate, protection of leaseholders’ interests etc etc … having for years benefited from the subscriptions of large companies which have loaded stealth charges, trousered sneaky commissions or awarded their own subsidiaries absurdly generous contracts. All paid for by ordinary leaseholders. This has been upheld time and […]

Government receives a full and frank message from LKP

Prompted by an invitation by Housing Minister Grant Shapps, three representatives of Leasehold Knowledge Partnership had a positive meeting with the Department of Communities and Local Government today. The department was eager to learn more about LKP and its fast-growing accreditation scheme. The meeting dwelt at length on the origins of LKP and why such […]

Ombudsman for Peverel

20.01.12 NEW APPOINTMENT ANNOUNCEMENTS ARMA – the appointment of the new Chief Executive, Michelle Banks,  (current employment – Deputy Director, Development Management (Planning), equivalent to the previous Grade 6 or 7 civil servant in the DCLG), has been announced. It was recently announced that Peter Hinchliffe would take up the new role of Head of Peverel’s […]

ARMA chief’s job description

This is a very telling excerpt from the job description of the new Chief Executive recently recruited to replace the retiring David Hewett. Important points are noted in red.  We will be looking closely at ARMA’s ability to impose discipline now that a new CE is taking up her post, having left DCLG.  On the […]