A retirement leasehold resident disputing Kingsborough insurance commissions with Peverel has been told that she must take her dispute to an ombudsman, whose rulings are not published.
Joan Wade, who has lived at Grasmere Court in Worthing since 2003, was appalled to receive a letter from Peverel’s senior area manager on February 26 stating:
“I understand the matter of insurance commissions has already been considered by our complaints panel and you have been informed of their decision. If you are unhappy with their decision the next stage in our complaints procedure is to write to the Housing Ombudsman.”
Alternatively, Joan and her neighbours could take their case to the Leasehold Valuation Tribunal and – very publicly – dispute thousands of pounds of commission.
This is what Janet Entwistle, Peverel chief executive, and the venture capitalist owners of Peverel are very keen to avoid. She said in June last year in her AskJanet blog:
“Historically, some insurance commissions have been too high … With regard to your particular dilemma to take this to a tribunal, that really is something I want to stop. We must look to try and resolve all matters constructively far earlier in the process so it doesn’t get to that.” [Read more...]