Janet Entwistle has published a digest of the questions and answers either emailed to her or asked at her public meetings with Peverel’s leaseholders on June 12.

The comments are a frank admission that the company has “problems of reputation” and address fraught issues such as insurance commissions, sub-letting fees and service charges – subjects that have been raised repeatedly on Carlex.

Peverel was bought from administrators three months ago by the private equity firms Chamonix and Electra, and Entwistle was appointed chief executive. She says they are “in it for the long term”.

The Q&As are published on the Peverel website:

http://www.peverel.co.uk/news/questions-from-the-customer-forums/1

A selection are reproduced (unedited) here:

Q: How will you rebuild Peverel’s reputation so people feel confident buying properties in the developments you manage?

A: I recognise there are problems with the reputation, but we are not here to just look at changing the brand.  That isn’t a long term solution.  What we need to do is make sure that the customer service gets better. This is the best way to change people’s perceptions of Peverel.

Q: Where does Estates & Management fit into the Peverel structure?

A: Estates & Management is not part of the Peverel Group. It is a company that acts as an agent for the landlord of some of the properties we manage and is owned by Consensus Business Group, part of the Tchenguiz Family Trust (TFT) and previously we were also owned by TFT. We do manage many of its developments still, but on a commercial basis – just as we manage developments for Berkeley Homes, Barratt Homes and other housebuilders.

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