LEASE 2013: ‘Leasehold must reform, or media will sink their teeth in’

BottomleyLEASE

What a difference a year makes. In 2012 LEASE, the Leasehold Advisory Service, held its “annual conference” in a Mayfair hotel charging £310 a head and the event was a blatant trade show for the vested interests in the leasehold sector.

Leaseholders themselves – apart from an emotional gatecrasher, read here – were entirely absent.

Yesterday, the 2013 LEASE annual conference was held in a utilitarian conference centre in Southwark, the lowest cost was a more modest £250, and the whole approach and tone had changed markedly.

Furthermore, in a first for LEASE, leaseholders were actually invited to the conference for an evening event.

And there were other dramatic developments yesterday.

For a start, the event was addressed (by video) by Housing Minister Mark Prisk, who did some stern finger-wagging at rogue managing agents, all of whom now have to join an Ombudsman scheme.

Then Sir Peter Bottomley (above), the Conservative MP for Worthing West and leading political figure on leasehold issues, attended at the last minute as a guest speaker. He showered charm and honeyed words, but razor blades lay within (of which more below).

One who was taking no chances, was barrister Justin Bates.

Ten minutes before the conference began, and for reasons that remain unexplained, he pulled out of giving a talk on “cross-examination in the LVT – what should managing agents know?” So, helpful advice on de-railing leaseholder questioning. LKP has publicly stated its view, also expressed in a letter to Mark Prisk, that this presentation was inappropriate for an event hosted by a taxpayer-funded organisation set up to aid leaseholders.

Bates was part of the legal team representing the freeholder in the Oakland Court case in Sir Peter’s Worthing constituency. The MP described in the Commons the stratagems used against the pensioner leaseholders as “legal torture”.

Bates is also fighting the right to manage applications of two retirement sites in Plymouth, in a case which is being closely followed by both Sir Peter and Mark Prisk.

In contrast, those who were assiduous in their attendance were the two leaseholder civil servants responsible for leasehold policy at the Department of Communities and Local Government. They attended the conference from beginning to end yesterday.

It turned out to be a long day. After the paid–for professional conference, LEASE introduced the novelty of inviting leaseholders to its annual conference with a free evening event, which lasted until 9pm.

Around 300 attended, bringing with them assorted leasehold problems – or airing at length perceived injustices – which were addressed with varying degrees of success by lawyers and leasehold experts (of which more later).

To sum up: LEASE’s annual conference this year actually began to resemble an annual conference. It was a far more serious engagement with the bitter disputes and conflicts that beset leasehold than LEASE has staged in the past.

There remain concerns. LEASE’s monetising initiatives with the commercial and professional interests sit uneasily with what Parliament envisaged as its primary purpose of helping ordinary leaseholders.

But at least this year there was no repeat of the, frankly disgraceful, presentation on how to load insurance commissions and keep them secret from leaseholders which was a feature of the 2010 event.

Here are some of the 2013 highlights:

In his video address, Housing Minister Mark Prisk said that statutory regulation of managing agents was not government policy. But he talked up the initiative of making all managing agents join Ombudsman schemes.

“I do not believe that most [managing agents] provide a bad service but it is clear that some do not come up to scratch. We are determined to do something about that.”

Sir Peter Bottomley warned the sector that it was under close scrutiny, and that rogue freeholders and their managing agents are going to be named.

“MPs are aware of the problems,” he said. “They have read LKP and they know about the case involving Dennis Jackson at Plantation Wharf.

“MPs lag a year and a half behind these things, and the media by six months. By the time you start putting things right, they will have their teeth into you.”

Reputations can rise and fall very quickly, said Sir Peter, who drew comparison with Google: a year ago most would have thought of it as a brilliant internet search company; now, they would think about tax.

He issued a stern warning to freeholders sitting on assets that have been pledged to banks at triple their real values who have also remorselessly monetized their sites.

“The amount of publicity heading their way is going to be huge,” he said.

Siobhan McGrath, President of the Residential Property Tribunal Service, outlined the changes to the LVT system.

From July 1 the LVT will become the new First-tier Tribunal (Property Chamber). LKP will explain this in detail in a separate article.

On prompting from both Sir Peter Bottomley and LKP, McGrath agreed that the publication of the LVT decisions on the Ministry of Justice website must be improved.

It is hugely frustrating that useful LVT rulings are haphazardly reproduced on the Ministry of Justice website. Most are just pdf photocopies of the rulings. Some are missing, or are impossible to find.

Liz Peace, chief executive of the British Property Federation, gave a joint session with Stuart Corbyn, of the Qatari Diar Delancey East Village development at the Olympic village.

This is the latest billion pound Qatari investment in London property but the site is going to be build-to-let to tenants on three-year leases.

Peace, who is the most powerful woman in British property, has been talking up build-to-let for 10 years and here is a massive scheme that will realize this idea.

If build-to-let does attract massive institutional investment, then it is obvious that current inadequate leasehold protections need to be overhauled.

Keith Hill, the new ARMA-Q regulator, introduced his scheme but emphasised that it was no substitute for statutory regulation.

“This is a sector with a lot of laws and little regulation. Conventional wisdom would have it that ARMA would be opposed to regulation [of managing agents].

“Yet ARMA supports a statutory regulatory regime with statutory penalties. I think that reflects very well on ARMA and its membership.”

Rob Plumb, chief executive of HML Holdings, a member of ARMA and of LKP, made the point that the regulator would not be regulating rogue freeholders, who employ the managing agents.

This was a point made in another context, by Ian Fletcher, head of residential at the British Property Federation: the people absent from the LEASE professional conference were the housebuilders who draw up leases and the freeholders who buy them.

A decent-ish managing agent can be led down the path of darkness by a bandit freeholder (of which, as LKP readers are aware, there is an abundance).

Professor James Driscoll, who is one of the leading authorities on leasehold law, gave an interesting resume of leasehold law over the past 30 years.

He posed the question: if leasehold law did not exist, is this really how we would regulate the ownership and management of residential property?

His own preference was for a commonhold system, and he did not doubt that it would happen at some point as the English become more used to living in flats.

A sunset clause for commonhold – a set date when it would be mandatory – was discussed during the Commonhold and Leasehold Reform Act 2002 discussions, but fell by the wayside.

The professor made an interesting observation about current enfranchisement litigation, particularly concerning Dolphin Square – the 1,250 apartment complex in Pimlico, favoured by (rich) politicians: variously William Hague, Harold Wilson, Kristine Keeler, Princess Anne etc.

Westbrook Dolphin Square v Friends Life is “not a leasehold dispute at all. This is a commercial dispute using leasehold law.”

Damian Greenish, a Chelsea-based solicitor who chaired both conferences, later agreed with this, saying “you are seeing wised up people who have the aim of enfranchising for commercial gain”.

It is not an issue we have covered at LKP, but should probably do so.

One of the most successful sessions of the conference was held by Nicholas Kissin, a solicitor and senior advisor at LEASE.

In a Socratic dialogue with the audience, he proposed a leasehold problem and then invited the audience to suggest how they would resolve this.

The result was a succession of high quality, and widely differing, suggestions that would be fascinating for many leaseholders.

One hopes the results, or something similar, will be accessible on YouTube.

At the evening event for leaseholders, Gerry Proctor, MBE, director of Engage Liverpool talked about how his extraordinary organization of leaseholders arrange affairs in the city.

It seems extraordinarily harmonious and has provided massive social benefit. Only one case has gone to LVT, with no lawyers employed “because Liverpool does not go in for expensive lawyers”.

A possible explanation for why Liverpool differs from the rest of the country is that the capital values have plummeted even more than say Leeds or Nottingham, and the city centre revival of Liverpool hangs by a thread. If all do not work together for the greater good, it will be a massive step backwards.

But it is an inspiring story, and one completely ignored in the wider media.

LKP has asked Gerry for his complete presentation.

James Naylor, a solicitor at Crabtree Property Law, gave a presentation on “the responsibilities and liabilities of directors of management and right to manage companies” – hindered by some rude interruptions by leaseholders wanting to air their own grievances.

It was a very useful guide, for those who cared to listen, and we will reproduce it on LKP.

Finally, Deep Sagar, the chairman of LEASE, ended the day asking for feedback.

Our view was this: the conference was a vast improvement.

It is the most intellectually robust discussion of leasehold issues.

It should be a permanent feature of LEASE to involve leaseholders at its annual conference.

We remain wary of LEASE organising fund-raising initiatives with the commercial interests in leasehold.

And we will be strongly critical of any return to presentations that advise freeholders and managing agents how to rip off leaseholders over insurance; or how to trip them up in the courts etc.

These should not be hosted by a taxpayer-funded organisation.

We look forward to further engagement with LEASE for the common good, and congratulate it and News on the Block for organising this event.

An LVT survival guide for lay applicants

LVTSurvivalGuideGillNieulandBy Gill Nieuwland

The Leasehold Valuation Tribunal offers freeholders and leaseholders an accessible and speedy approach to dispute resolution. At least, so it is repeated.

Designed for use by laymen, the setting is supposedly more user-friendly and informal than the courts, and legal costs can be kept to a minimum.  That is the theory, but as the Dennis Jackson case demonstrated lawyers have worked around the £500 limit on legal costs when taking leaseholders before the Leasehold Valuation Tribunal.

This is not so easy if you are applying to the Leasehold Valuation Tribunal as the applicant, which is why the Leasehold Knowledge Partnership so often advises leasehold litigants to pay, then fight, rather than defy and lose.

A recent survey carried out by LKP shows that while the majority of leasehold owners choose to represent themselves, freeholders are much more likely to have recourse to legal representation, as they know those legal costs will most likely be paid by the lessees.

In fact, unless the Leasehold Valuation Tribunal is willing to make a s20C order, the leaseholders will end up footing the bill for the freeholder’s legal costs through the service charge, so it is hardly surprising that over 85 per cent of freeholders opt for the services of professional solicitors and barristers from expensive specialist leasehold chambers, regardless of the merits of the case.

The resulting imbalance is exacerbated by the complexity of the legislation and the lack of resources available to leaseholders. The number of applications to Leasehold Valuation Tribunal is rising steadily, and last year alone 25,000 leaseholders contacted the Leasehold Advisory Service for free legal advice. You may find them at www.lease-advice.org. They can provide useful advice, but can also be blandly neutral. LKP is refreshingly unambiguous, and pro-leaseholder.

Leaseholders appearing without legal representation – laymen, who have no legal experience or knowledge – will find it daunting to be pitted against barristers. It is difficult for a wronged leaseholder to muzzle his emotions, and to present a case properly requires objectivity. A clear-headed and dispassionate presentation of the issues is essential, but no mean feat for a flustered leaseholder!

If we then factor in the skill of the freeholder’s barrister in exploiting the more relaxed rules of a tribunal designed to simplify the process for laymen, there is no doubt that leaseholder lay applicants are disadvantaged.

If you are a leaseholder bringing, or defending, a case in person at Leasehold Valuation Tribunal, you may encounter all sorts of sharp practice, or worse, a more subtle form of prejudice.

Forewarned is forearmed, however, so check out the list below:

Pre-Trial Review

At the pre-trial review, the Leasehold Valuation Tribunal tries to clarify the issues, offers a mediation service and sets out instructions for the conduct of the case.

If the parties manage to reach agreement on any of the issues, it’s important to set out clearly the details in writing. Any “gentlemen’s agreement” will not be worth the paper it’s written on, in later stages.

Regulations prescribe that at the PTR, the Leasehold Valuation Tribunal shall:

“endeavour to secure that the parties make all such admissions and agreements as ought reasonably to be made by them in relation to the proceedings; and record in any order made at the pre-trial review any such admission or agreement or any refusal to make such admission or agreement.”

In practice, leaseholders may find the PTR order simply makes no reference to their offers, or a recalcitrant freeholder’s refusal to negotiate. It’s important to have this information on record, for it may be relevant to the question of costs later on.

Communications

All communications between the Leasehold Valuation Tribunal and either freeholder or leaseholder must be copied to the other party. The freeholder’s solicitor may be on friendly terms with the Leasehold Valuation Tribunal clerks and write or call them up without telling you. So, watch your back!

Documents

The freeholder holds most of the documentation on which your case depends, and may make it very difficult for you to get hold of the information you require. Insist on your right to view all the evidence before the hearing. Unlike a formal court, the Leasehold Valuation Tribunal is very relaxed about admitting late evidence, and they won’t penalize a freeholder who produces at the last gasp documents you haven’t had a chance to examine.

You may ask the Tribunal to make sure you have plenty of time to examine all the documents you need, including any witness statements, before the day of the hearing.

Do not hesitate to insist on adjournment in these circumstances: lawyers presenting late evidence is a well used tactic to unsettle leaseholders. See “LVT survival guide pt2″ here

Bundle

The Leasehold Valuation Tribunal normally invites the parties to agree on the documents to be included in the “Bundle”.

Make sure the Freeholder adheres strictly to the agreed timetable for producing his documents. If these are produced too late to allow merging the documents of both parties into one single Bundle, you will be severely disadvantaged at the hearing. Dealing with two sets of page numbers is terribly irksome and time-wasting. The Tribunal will end up referring only to one Bundle, and it won’t be yours!

Keep a list of important page numbers handy for quick and easy reference.  Mark the top of important pages with Post-its, different colours for various topics.

Submissions

Where to start? It can be difficult to do justice to a complex case without getting bogged down in a mass of detail.

However, it helps to start by drawing up a table, with a brief summary of your own and your freeholder’s points on each issue in dispute. In this way, you will be sure that you understand the case yourself, before you start trying to explain it to anyone else! You can also submit this at the hearing for handy reference.  Another good pointer to bear in mind is the following:

Imagine the panel were given your written submissions to read – and absolutely nothing else about the case. Then, having read them, they should

  • a) know basically what has happened;
  • b) know which issues they will have to decide (both factual and legal);
  • c)  know what you have to say about those issues;
  • d) be convinced you’re right.

(Gleaned from “The aim of written submissions” on the excellent etclaims.co.uk, by Naomi Cunningham and Michael Reed, concerned with Employment Tribunals, but much of their advice is also useful to leaseholders at Leasehold Valuation Tribunals).

Michael Reed further suggests attaching to your submissions a separate chronology of the facts, which is much clearer and easier to refer to at the Leasehold Valuation Tribunal. It only distracts from the flow of your argument if you’re trying to dig out these details from various submissions.

Always be prepared for the unexpected, however. I was left floundering in a hearing after the freeholder’s barrister succeeded in having my written submissions excluded before the Leasehold Valuation Tribunal had even seen them. Had it not been for the tribunal’s vigilance, he would have kept his own copy of those submissions, which he had heavily annotated over lunch.

A rather questionable trick from a professional barrister!

Rules of evidence

The rules of evidence at Leasehold Valuation Tribunal are less strict than in court, so watch out for incomplete or improbable documents, seen for the first time long after the fact …

Doctored emails are a great favourite, being simple, quick and cheap to turn out.

Such evidence ought to be inadmissible. If you know it’s a fake, though you may not be able to prove it, as you don’t have access to the originals, you may still make a strong case for it to be excluded.

Hearsay

Anyone unfamiliar with the English/Welsh tribunals system may be surprised to learn that hearsay is admissible. This is something you need to be aware of and prepared for.

As this is a legal matter, it’s well beyond the scope of this article. However, further resources are widely available online, including the following

http://leadingcounsel.co.uk/articles/2008/07/04/hearsay1/

Iolanthe, sadly, won’t help you….

IolantheLord Chancellor: No. It’s a nice point. I don’t know that I ever met it before. But my difficulty is that at present there’s no evidence before the Court that chorused Nature has interested herself in the matter.

Strephon, an Arcadian shepherd: No evidence! You have my word for it. I tell you that she bade me take my love.

Lord Ch. Ah! But, my good sir, you mustn’t tell us what she told you – it’s not evidence. Now an affidavit from a thunderstorm, or a few words on oath from a heavy shower, would meet with all the attention they deserve.

Streph. And have you the heart to apply the prosaic rules of evidence to a case which bubbles over with poetical emotion?

Lord Ch. Distinctly. I have always kept my duty strictly before my eyes, and it is to that fact that I owe my advancement to my present distinguished position.

 

Witnesses

This merits careful preparation. You may call witnesses and cross-examine the freeholder’s witnesses.

I was given ten minutes at the end of the first day hearing to cross-examine two witnesses. This was insufficient, and I had not understood that the witnesses could also be called to the following hearing.

You will need to dissect their statements with extreme care to point up any lies lurking within, and prepare unexpected questions. It is also disconcerting in a room that is almost empty, to find yourself seated directly next to a witness you are cross-examining.

Apart from the fact that such proximity may feel really uncomfortable, even threatening, when dealing with a person with whom you’ve had a long running dispute, it is far better to be in a position to read the witness’s facial expression and body language. If they won’t change places, you may!

A tip from the freeholder’s barrister here: he consistently sat in the row in front of the witness, but one or two places further along the row. Close, but not too close, this diagonal position allowed him to turn back towards his victim, thus concealing his expression from the tribunal without risking torticollis.

Resources

If you going to present your case at Leasehold Valuation Tribunal, the first thing you need is some basic knowledge of the relevant legislation.

The RICS Service Charge Residential Management Code is a good starting point, and presumably that is the reason so few freeholders and managing agents seem to have read it!

There are many useful summaries of leaseholders’ rights to be found free of charge online. My favourites are

www.legislation.gov.uk straight from the horse’s mouth

www.lease-advice.org good general info, government funded

www.lawandlease.co.uk barrister Amanda Gourlay’s unsurpassed clear, intelligent, lively analysis of cases

www.newsontheblock.com/lvt/  a pity Justin Bates’ uneven but interesting coverage of Leasehold Valuation Tribunal cases comes at a price!

Should you require some grasp of the finer points, however, it’s well worth investing in one of the many excellent publications available (but unfortunately, usually very expensive!) from specialist bookshops, or online from Wildy & Sons. www.wildy.com

Personal favourites are Service Charges and Management Law and Practice from Tanfield Chambers, which comes with a handy CD-rom. This is a great investment if you have several different problems.

Also clear and concise is Service Charges, Law and Practice by Philip Freedman, Eric Shapiro and Brian Slater.

Self-representation can be daunting and horribly time consuming, but there’s no need to panic – a good deal of help is at hand if you just know where to find it!

Obviously I cannot help with legal matters, but please feel free to contact me for practical help or moral support. gill@termcontrol.co.uk

Gill Nieuwland is a leaseholder in Kensington, London. Her website on leasehold issues is: www.termcontrol.co.uk. She has been involved in the following cases:

LON/00AW/LDC/2006/0050
LON/00AW/LSC/2008/0001
LON/00AW/LDC/2008/0043
LON/00AW/LDC/2009/0041
LON/00AW/LDC/2011/0038
LON/00AW/LDC/2012/0097
LON/00AW/LSC/2013/0252

Readers are warmly urged to comment on the ‘LVT survival guides’ articles and include their own advice and tips

LVT survival guide, part 2

An LVT survival guide pt2

MofVenicetextReaders are warmly urged to comment on the ‘LVT survival guides’ articles and include their own advice and tips

By Martin Boyd

1) If the freeholder produces a large bundle of documents just before, or in the week before, a hearing, you must tell the Leasehold Valuation Tribunal that you do NOT accept them.

It is frequent practice for the freeholder’s legal team to dump documents on lay applicants on the day. You cannot assimilate 50 pages in a 15-minute adjournment, although there may be gentle pressure from the tribunal to accept this.

Explain clearly that you are not in a position to consider the documents, as you have concentrate on presenting your main case based on the evidence provided as per the directions.

Argue that the new documents should either be excluded from the hearing, or that an adjournment be granted and the hearing rescheduled for another date.

Once you have accepted documents, the fact that they are late has no relevance. The Leasehold Valuation Tribunal will consider them as part of the case.

It is entitled, however, to accept a few late documents so do not try and reject just a couple of pages that may arise as evidence during the hearing from both sides.

The Leasehold Valuation Tribunal has regulations regarding these submissions and you should check them beforehand: regulation 15 and 16 of the Leasehold Valuation Tribunal (procedure) Regs 2003. But in July this will be replaced by the new Property Chamber regulations.

2) Write a skeleton argument in the weeks before the hearing setting out the law, the issues, and the page references within the bundle of the main issues you are arguing. This should include any case references, and the skeleton itself should be no more than seven or so pages long (depending on the size of the case). The skeleton argument will also act as your prompter during the case.

 3) Agree when skeleton arguments should be exchanged with the Leasehold Valuation Tribunal and the other side. The freeholder will often present his skeleton arguments at the last minute.

You are in a much better position if the Leasehold Valuation Tribunal agrees that they should be exchanged the day before the hearing. They will learn little from your skeleton, but you may learn a lot from theirs.

4) Listen to the Leasehold Valuation Tribunal chairman during the hearing.

This sounds easy, but this is a very difficult thing to do when you are desperately trying to present a case and find pages spread around the bundle.

[Read more...]

The woman who tracked down 133 leasehold neighbours, organised an RTM and is now buying the freehold

KarenPeelA leasehold campaigner has overcome enormous odds to boot out the Adderstone Group from the management of her investor-owned building with a brilliant RTM success. And now she is poised to take over the freehold as well.

The next few weeks will see whether Karen Peel (above), 54, a businesswoman, succeeds in her efforts on behalf of residents at The Pinnacle, in Wakefield, West Yorkshire, to enfranchise the site of 137 flats in the city centre.

If she does so it will be a tremendous vindication of 18 months of effort – not least because barely five per cent of The Pinnacle is owner-occupied.

Karen’s painful research project into the miseries of leasehold began in October 2007 after she bought a £144,000 flat for her son Lewis, now aged 30, who had started work in computer design in Leeds.

The freehold of The Pinnacle had been hoovered up by the Newcastle-based Adderstone Group in the form of UK Ground Rent Estates Limited.

Adderstone then decided, after careful reflection, to appoint itself as managing agent.

Karen became involved when she queried why she had not been served an invoice for the £250 ground rent, as well as a £700 service charge demand.

[Read more...]

ARMA-Q solves ARMA’s problems, not those of leasehold

KeithHillSliderARMA-Q, the scheme to give ethical credibility to the Association of Residential Managing Agents, was given the blessing of the government and the leasehold establishment yesterday with a House of Lords launch.

Already the new ARMA-Q regulator Keith Hill (above), a former New Labour housing minister, has six cases of complaint to deal with “which I am going to get started on right away”.

Baroness Hanham, Under-Secretary of State, Department for Communities and Local Government, gave a cordial endorsement, saying that self-regulation was the government’s favoured solution to leasehold.

Leasehold tenure is going to increase and she was aware that, owing to different demographics and culture, there could be one or two problems with it (which is an odd way of seeing £1 million law cases, or pensioners facing a £30,000 legal bill because their “right to manage” has been thwarted).

She sang her boss’s praises for his amendment to the Enterprise and Regulatory Reform Bill that means managing agents will have to be members of an Ombudsman scheme.

This irrelevance was dreamed up to dump a crafty clause introduced by Baroness Gardner in the Lords, which would have paved the way to state regulation of managing agents – which has the unanimous support from all sides in the sector.

That is not to say that Mark Prisk, the housing minister, is deaf to leasehold issues – unlike his hapless predecessor – and another round-table of leaseholder insiders (with LKP in the naughty corner as an “observer”) will take place.

[Read more...]

Is Peverel gearing up for another sale?

PeverelmanagementIt’s a question worth asking, as its current owners venture capitalists Electra and Chamonix will get shot of it at the propitious moment.

In February 2012 they bought Peverel, which had been part of the Tchenguiz empire from 2007 until it went into administration in March 2011. The deal involved a £62 million transaction supported with further working capital via a NatWest Bank loan.

In recent months, Peverel has appointed a £90,000 a year press guru, although a lot of the company’s efforts concern staying out of the public eye.

Recent LVT cases have been kicked into the long grass by arriving at settlements, where the parties sign confidentiality agreements. A recent example concerned Kingsborough commissions at a retirement site near Kingston, in Surrey.

Janet Entwistle, the CEO, has made it clear that LVT cases must be headed off, and she is a strong supporter of confidential Ombudsman schemes.

Then there is the fact that key figures of the past have been shown the door, such as Lee Middleburgh, the former head of residential, and Keith Edgar, the ex-head of Peverel Retirement. Former head of legal David Edwards has joined the Anchor Trust.

Most intriguing is Peverel’s relationship with the only  customer who really counts: the Tchenguiz Family Trust. It owns the bulk of the freeholds that Peverel manages (including those of 53,000 retirement flats).

These freeholds have been up for sale for a year or so, and is an open question what Peverel’s relationship would be with a new owner.

It is odd that at a number of important sites – Palgrave Gardens, near Regent’s Park, and the massive 422-unti Metro Central Heights Metro Central Heights at the Elephant and Castle – Peverel has not resisted right to manage. Instead, it has co-operated with the process in exchange for a one-year management contract.

Why?

The Right To Manage Federation, which handled the RTM at Metro Central Heights, has contacted LKP to point out that it was actually the RTM Company that chose to continue with Peverel on an interim basis. It did not think the acquisition date gave sufficient time to select a new agent.

Of course, ownership of Peverel has been a game of pass-the-parcel from the early days. It was originally a Bournemouth estate agent that got lucky tying up with John McCarthy, the founder of retirement leasehold pioneer McCarthy and Stone.

At some point in the eighties it was absorbed into the housebuilder only to be sold again in 1993 after the first retirement leasehold mutiny. This is when John McCarthy sued the Daily Telegraph for £800,000, but abandoned the case after blowing £200,000 on lawyers.

Peverel was then sold off to Electra in 1993 for £30 million.

John McCathy recalls in his autobiography Building a Billion:

“Interesting, in the formative days of us moving into the provision of sheltered housing in the private sector, a number of institutions including Housing Associations were not interested in taking on the management. They seem to have missed out.”

A management buyout followed and in 2007 Peverel ended up in the hands of Tchenguiz.

It has now lost the management of the pick of its prime London sites, and none of the prestige housebuilders will touch it. Nor will McCarthy and Stone, curiously, which is now attempting to manage its properties – the very few it has built since 2008 – itself.

Feuding Chelsea leasehold owners find a court-appointed managing agent makes all decisions

Renukapic… and that includes suing their ex-managing agent, losing the case and passing on the £10,000 legal bill!

Lemmings unaccountably like to hurl themselves off the cliff-face into the abyss … and so, it seems, do Chelsea leasehold owners who cannot agree among themselves.

Years of wrangling mean that a rundown four-flat converted Victorian house just off the King’s Road is now being managed by a court-appointed managing agent. He has additional powers as the court-appointed receiver.

This is a mirror image opposite of the right to manage: the four leaseholders, three of whom are also the freeholders, cannot manage their own affairs so someone else is having to do so for them.

When neighbours cannot demonstrate a minimum ability to co-operate the result is years of argument, a neglected building, multiple LVT cases and … thousands of pounds wasted. In short, a disaster for all involved.

Each of the four leaseholders had until 5pm yesterday (Friday May 10) to pay £13,750 each for long overdue refurbishment works. They were also ordered to pay £2,500 each to pay the costs of a failed legal action by their managing agent, who had sued their ex-managing agent for release of service charge funds.

[Read more...]

Press award for Best Online Editorial

SokAndrewNeil

The Leasehold Knowledge Partnership winning Best Online Editorial at the LSL Property Press Awards in March was a massive public recognition of its campaigning achievements.

LKP won the award in the face of competition from the Financial Times Online and Estates Gazette.

It was a team award, with due credit to Martin Boyd, head of LKP strategy and Charter Quay leaseholder, who provides invaluable advice on handling leasehold disputes.

It must also be shared by Melissa Briggs, LKP founder who made the Campaign Against Retirement Leasehold Exploitation such a formidable, campaigning organisation.

The award was presented to Sebastian O’Kelly, of LKP, by veteran broadcaster and journalist Andrew Neil, who edited the Sunday Times for 11 years.

In handing it over, Neil said the judges were impressed by the website’s trenchant views, thorough investigations and total avoidance of PR puffery.

O’Kelly also won a Silver Award for “Scoop of the Year” for his coverage of the leasehold dispute involving Plantation Wharf, Battersea.

The full report in March is here

 

LKP managing agents can end your leasehold nightmare

MAsSliderManaging agents accredited to the Leasehold Knowledge Partnership come in all shapes and sizes. A couple are one-man bands, another is a plc with 40,000 units under management.

They look after everything from seaside blocks on the Northumberland coast, to prime central London riverside apartments.

But they all have this in common: they want business from leaseholders.

They are not owned by freeholding interests, nor do they have a single predominant freeholder client. These would be a conflict of interest to the detriment of leaseholders. LKP will not accredit companies in this position, which includes some of the largest outfits in property management.

LKP accredited property managers provide a clear property management contract, with regular accounts that are open to inspection at any time. The accounts must be punctual, and the paperwork well organised.

LKP accredited managing agents do not load commissions, or levy the stealth charges that are such a dismal feature of leasehold.

These companies have joined LKP because they know that the leasehold sector is not in balance and that the trade bodies involved in it – for all their parroting of “transparency” etc – have covered up appalling conduct for years.

Some members are court-appointed managing agents after far larger corporate companies have been given their marching orders at LVT. Others have contributed to LKP’s parliamentary sessions with MPs.

Our members have dealt with every variety of leasehold problem and have assisted numerous leaseholders, even though this may not have resulted – directly – in new business.

These include owners of prime London riverside penthouses worth several million to pensioners in leaky retirement flats worth £30,000. The horrors of leasehold are socially inclusive.

If you need help with a leasehold problem, please get in touch:

sok@leaseholdknowledge.com; 07808 328 230

Sebastian O’Kelly
Leasehold Knowledge Partnership

Essex managing agent who stole £122,000 for a ‘Made in Chelsea’ lifestyle

VanHoutensliderThe case of Simon van Houten, 31, is a cautionary tale of a rogue managing agent making free with leasehold owners’ funds.

Van Houten, 31, was given a 30-month prison sentence at the Old Bailey in July 2012 after pleading guilty to stealing £122,000 from leasehold service charge accounts held by London managing agent Rendall and Rittner.

Van Houten carried out the fraud for two years between 2008 and 2010 by issuing invoices for a bogus maintenance company, “London Decorating Services”, which he subsequently approved and paid.

Thirty payments were made with amounts varying from £2,100 to £7,300. VAT was also added, with Van Houten using the VAT number he had lifted from a legitimate company.

By plundering the accounts of 1,400 units under his management in east London, Van Houten was able to live the high life, “beyond his means”, in Chelsea. Although the fraudster did not use the cash for any single large purchase, none of the money has been recovered.

In addition, the court was told he had a £35,000 debt with his bank.

The Old Bailey was told that suspicions were roused when it was discovered that Van Houten was not a qualified Member of the Institute of Residential Property Managers, as he claimed.

The Leasehold Knowledge Partnership has already reported that this information was revealed to Rendall and Rittner in August 2010 by Susan Stuckey, a leaseholder at the Mill Quay Estate, in east London.

In October Van Houten left the company after being confronted by director Duncan Rendall about the invoices, none of which were approved by other members of the firm. The fraudster was subsequently arrested in January 2011.

Rendall and Rittner has reimbursed the funds plundered from the accounts.

“This was a serious fraud,” said Recorder Sir Geoffrey Nice, QC, who noted that Van Houten effectively tripled his £42,000 salary during the two years of his crime.

“The ultimate victims were tenants of the buildings you managed where you syphoned off the funds. This loss has been shouldered by your employer, although it may be covered by insurance, but we do not know.

“For more than two years you were prepared to expose tenants to the loss of £60,000 a year,” said Sir Geoffrey, who is celebrated for prosecuting former Yugoslavian premier Slobodan Milošević at The Hague war crimes trial. “You did this to live an expensive lifestyle in West London, although I note that all the testimonials to your character are from the eastern part of the city.”

Duncan Rendall and Matt Rittner in public gallery

Van Houten, a parish councillor at Paglesham near Southend, offered little in mitigation beyond his involvement in community events in Essex, which included volunteering to paint the local pub.

Van Houten is to serve 15 months in prison and 15 months on release under licence.

Both Duncan Rendall and Matt Rittner, the directors of the firm were in the public gallery to hear the sentence, as were Susan Stuckey and other Rendall and Rittner leaseholders.

Members of Van Houten’s family wept after the sentence was read out.

Outside the court, Stuckey said: “It is now up to Rendall and Rittner to demonstrate what steps it will take to prevent this crime from happening again.”

 

 

Panic at prostitutes results in £912 sub-letting fee demand

TroyCourtslider

The extraordinary story of how leasehold owner Claire Jenkinson was presented with a demand for £912 in sub-letting fees, after she sought to rent out her Kensington flat.

 

Troy Court, which recently won RTM, imposed the fee after a panic over prostitutes using the prestigious address at the entrance to Holland Park.

 

After LKP took up the case, the legal fees involved were chopped by £360. But Jenkinson today decided to limit this nonsense to £40 plus VAT – the fee the land tribunal has repeatedly said is reasonable in these cases.

 

Search for ‘Troy Court’ for full story …

LKP overturned forfeiture on £800,000 flat

DennisSaved

 

COMMENT by Sebastian O’Kelly

SEBASTIAN-OKELLY--144x150Two days ago (February 26 2013) when the barrister Alexander Bastin successfully asked the judge at Wandsworth County Court to throw me out of his court – citing the Human Rights Act – the whole sorry saga of Dennis Jackson (above) and Plantation Wharf reached a new low-point … although not one without an element of dark humour.

Bastin, representing the freeholder of Plantation Wharf, Cube Real Estate, has defeated Jackson at every turn to the point where the latter was facing homelessness and destitution. The hearing – with only two days to go before Jackson’s £800,000 flat could have been lost forever – was to request the lifting of the forfeit order granted on January 30.

So when Bastin suggested that the Human Rights Act was grounds for ejecting the “press”, to use his term, one can only assume he was cracking some sort of lawyerly joke. The only human rights at issue were those of Jackson himself, by whose invitation I, and Martin Boyd, my colleague at the Leasehold Knowledge Partnership, had come to the court.

Jackson, 73, who was not legally represented, and a barrister for the Prudential, his mortgage lender, told the judge that they had no objection to our attending. But Bastin insisted and the judge – apologetically – ordered us out.

As a result, a closed court was convened to decide whether to take from Jackson every significant asset that he has, without the public having any right to be present.

Only in leasehold would such a thing be possible, one is tempted to conclude.

[Read more...]

Will a new spin doctor on £90,000 with ‘personal integrity’ work wonders for Peverel?

peverelpr-1Can this be our old friends at Peverel tarting up their image in leasehold management by recruiting a ‘Head of Communications” for £90,000 a year?

It sounds like it from the description …

“to restore the reputation of this multi-brand, market leading service provider with its customers, staff and the media”.

The job is based in London and New Forest and the new recruit will “need proven strategic, crisis and change communications experience in a highly customer focussed environment. You will also need to be able to demonstrate effective influencing skills, commercial awareness and personal integrity.”

Splendid. Only Peverel has to hunt with the hounds and side with the hare: its key customer is still the Tchenguiz Family Trust – the Tchenguiz brothers are after £300 million compo for their mistaken arrest in 2011 – that used to own it and which still controls up to 70 per cent of the freeholds it manages.

Ordinary leaseholders are insignificant by comparison, and are hardly “customers”.

Peverel has never been a customer focussed business. It is the creature of McCarthy and Stone, which took in over and then dumped it in the early 1990s when there was outrage at service charges.

[Read more...]

Tory MP backs pensioners in leasehold right to manage dispute

Colvile2Tory MP Oliver Colvile (right) yesterday pledged his support to the two leasehold retirement developments in Plymouth that are locked in leasehold right to manage disputes with their freeholder.

At two packed meetings at Elim Court and Regent Court in his  Sutton and Devonport constituency, Colvile told the residents that he would support them in their litigation and to generate publicity for their cause.

Colvile said he would look into an application to the Bar Council pro bono unit to see whether the right to manage cases – both of which are going to appeal at the Land Tribunal – would merit free high-end legal representation.

He also said he would contact staff at Plymouth University law school to examine the case.

The residents left Colvile in no doubt of their strength of feelings towards their landlord, Avon Freeholds, and managing agent Y and Y Management. Both are London based.

[Read more...]

ARMA and the myth of self regulation

“Success in a Consumer Focused Future” is the misleading title of today’s ARMA trade body conference exclusively for those working in the industry. Members have just watched a role out of the framework for it’s ARMA-Q project aimed to help continue “raising professional standards in the industry”.

ARMA CEO Michelle Banks, who was appointed at the beginning of the year, claims, with more than a little hope and a lot of faith, the new “self regulatory regime will mean reliable, professional and cutting edge service”. 

The audience has also been hearing that Keith Hill ex MP is appointed as the new “independent” regulator. Keith is currently the Chair of the Lambeth Living which looks after some of Lambeth’s housing stock. [Read more...]