Countrywide ‘ripping off’ leaseholders, MP tells Commons. And it is given the boot by Bovis Homes

CountrywideLKP

- Property management company accused of stalling hand-over of residents’ management companies – Bovis Homes is ejecting Countrywide from Swindon sites and is not appointing it at future ones – And … Countrywide declines to confirm whether it is applying to join ARMA-Q Justin Tomlinson (left), Conservative MP for North Swindon, has accused Countrywide of […]

Cooee! Peverel becomes FirstPort and heading for ARMA-Q … But will it be welcome?

FirstPortLKPsmall

Like the unwanted guest at a party, Peverel has put on some outlandish new clothes and now seeks to crash ARMA-Q. It is rolling out its new FirstPort brand, which means when you click on the Peverel website you are passed on to a new site. The change in name is taking place a year […]

If Peverel Retirement is admitted to ARMA-Q, what message does that send thousands of cheated pensioners?

MichelleBankslocus

Ten months after being found guilty by the OFT of systematically cheating residents in retirement sites, Peverel Retirement is now lining up to join ARMA-Q. This is the new ethically enhanced membership scheme that ARMA hopes will demonstrate greater professional rigour in leasehold management. The announcement will be a shock for the ARHM (Association of Retirement […]

Feeble talk from CMA at ARMA conference

ARMAsmall

- CMA soothes leasehold managers by repeating its skimpy MORI poll findings – 25% of ARMA membership still not signed up to ARMA-Q – ARMA does NOT manage 60% of sector – How relevant are the happy leaseholders of Liverpool in disputes elsewhere? With just over two months to go before the self-regulatory code ARMA-Q comes […]

AgeUK’s damning verdict on leasehold in CMA study

AgeUKLKPsubmission

– Self-regulation (by ARHM, ARMA, RICS) has failed – Leasehold tenure itself disempowers residents and makes them vulnerable – Commonhold should be explored – Right to manage needs to be made easier for the elderly – LEASE’s ‘problematic’ role serving all sides in leasehold – CMA’s skimpy Ipsos MORI poll ‘should not be used as […]

ARMA-Q solves ARMA’s problems, not those of leasehold

KeithHillSlider

ARMA-Q, the scheme to give ethical credibility to the Association of Residential Managing Agents, was given the blessing of the government and the leasehold establishment yesterday with a House of Lords launch. Already the new ARMA-Q regulator Keith Hill (above), a former New Labour housing minister, has six cases of complaint to deal with “which […]

ARMA-Q: a qualified welcome, but it is not a new dawn

ARMAcover

COMMENT The Leasehold Knowledge Partnership broadly welcomes the draft ARMA-Q initiative, which may help resolve the less poisonous disputes in blocks managed by ARMA members. It has also made suggestions to improve it: first, to make the disciplinary procedures public, like ours; secondly, to strengthen the requirement to declare ‘conflicts of interest’ to leaseholders. It […]

ARMA-Q: an ethical facelift for a flawed trade body

consumercharter

Next month the Association of Residential Managing Agents unveils its new ethical facelift ARMA-Q – having never, in its 21-year history, publicly expelled a single member. (See ARMA’s draft announcement pdf at the bottom of this article.) There is to be a 10-point “consumer charter” to reassure leaseholders and an apparently independent regulatory chairman, assisted […]

ARMA-Q must expose managing agents’ ‘financial interests’

Robert Plumb
, chief executive of managing agents HML Holdings, which is accredited to LKP and is a member ARMA, considers ARMA-Q and the complexity of transparency for residential managing agents Growing leaseholder empowerment and awareness combined with the immediacy of communications will inevitably mean that managing agents will require a thorough understanding of what it […]