ARMA ends four-month farce after finally saying who its members are …

MichelleBanks

But don’t feel any obligation to join on our account! ARMA has finally published a list of its full members – more than four months after making the more rigorous ARMA-Q the criteria for membership. Until today, the only clue as to who was a member of ARMA was the stream of congratulations posted on […]

ARMA-Q doesn’t mean property managers are more honest, says leasehold activist

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Shula Rich (left), a long standing leasehold activist, writes to LKP to argue that ARMA membership is not an indicator of higher quality management. “If managing agents aren’t ARMA Q compliant that does not mean they’re not as good as those who’ve passed,” says Ms Rich, who runs the Brighton and Hove District Leaseholders Association.

20% of ARMA members ‘walk out over new ethical scheme’

ARMAdownLKP

… and if ARMA’s Twitter feed is to be believed, two-thirds of the membership has dropped out   At least of a fifth of the membership of ARMA has ditched the trade association that on January 1 brought in more rigorous membership criteria. This is the figure reported by ARMA insiders, although many think the […]

Now we are told Countrywide is STILL an ARMA member … well, until February 1

CountrywidereprievedLKP

Staff working overtime to process applications “to take our members on a journey …” LKP / Carlex has received a statement at 11.14am today from ARMA addressing its peculiar manner of announcing the membership of ARMA-Q. Previously, we were informed that any company that had not applied to the more rigorous ARMA-Q regime by January […]

Countrywide Estate Management is OUT of ARMA

CountrywideLKP2

Countrywide Estate Management, second only to Peverel / FirstPort in terms of size, did not apply to join ARMA-Q before the January 1 deadline and is therefore no longer a member of the trade body. ARMA itself had repeatedly declined to clarify the status of Countrywide, which last month was dumped by Bovis Homes at […]

ARMA membership … Find out on Twitter!

ARMAtwittersLKP

In piecemeal fashion, ARMA is announcing companies that have signed-up to the new regulatory regime ARMA-Q on Twitter. These are the new criteria for membership of the trade body. The decision marks an abrupt reversal of a decision last week by Michelle Banks, the CEO, to announce the accredited companies in February once all applications […]

Peverel Retirement up before the ARMA regulator before it can join ARMA-Q

KeithHillLKP

A complaint about Peverel Retirement is being considered by ARMA regulator Keith Hill even before the trade body rules on whether it meets the criteria of ARMA-Q. The complaint comes from Alex Ellison, whose mother lives in Mere Court, in Knutsford, Cheshire. It concerns Peverel’s ownership and disposal of house managers’ flats.

Gateway Property Management takes over as Countrywide is given the boot by Bovis

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Gateway Property Management has taken over the Swindon sites of Bovis Homes after Countrywide was given its marching orders last month. Owing to the intervention of the Leasehold Knowledge Partnership, Bovis Homes finally lost patience with Countrywide and dumped it at all sites across the country.

Countrywide ‘ripping off’ leaseholders, MP tells Commons. And it is given the boot by Bovis Homes

CountrywideLKP

– Property management company accused of stalling hand-over of residents’ management companies – Bovis Homes is ejecting Countrywide from Swindon sites and is not appointing it at future ones – And … Countrywide declines to confirm whether it is applying to join ARMA-Q Justin Tomlinson (left), Conservative MP for North Swindon, has accused Countrywide of […]

Cooee! Peverel becomes FirstPort and heading for ARMA-Q … But will it be welcome?

FirstPortLKPsmall

Like the unwanted guest at a party, Peverel has put on some outlandish new clothes and now seeks to crash ARMA-Q. It is rolling out its new FirstPort brand, which means when you click on the Peverel website you are passed on to a new site. The change in name is taking place a year […]

If Peverel Retirement is admitted to ARMA-Q, what message does that send thousands of cheated pensioners?

MichelleBankslocus

Ten months after being found guilty by the OFT of systematically cheating residents in retirement sites, Peverel Retirement is now lining up to join ARMA-Q. This is the new ethically enhanced membership scheme that ARMA hopes will demonstrate greater professional rigour in leasehold management. The announcement will be a shock for the ARHM (Association of Retirement […]

Feeble talk from CMA at ARMA conference

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– CMA soothes leasehold managers by repeating its skimpy MORI poll findings – 25% of ARMA membership still not signed up to ARMA-Q – ARMA does NOT manage 60% of sector – How relevant are the happy leaseholders of Liverpool in disputes elsewhere? With just over two months to go before the self-regulatory code ARMA-Q comes […]

AgeUK’s damning verdict on leasehold in CMA study

AgeUKLKPsubmission

– Self-regulation (by ARHM, ARMA, RICS) has failed – Leasehold tenure itself disempowers residents and makes them vulnerable – Commonhold should be explored – Right to manage needs to be made easier for the elderly – LEASE’s ‘problematic’ role serving all sides in leasehold – CMA’s skimpy Ipsos MORI poll ‘should not be used as […]

ARMA-Q solves ARMA’s problems, not those of leasehold

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ARMA-Q, the scheme to give ethical credibility to the Association of Residential Managing Agents, was given the blessing of the government and the leasehold establishment yesterday with a House of Lords launch. Already the new ARMA-Q regulator Keith Hill (above), a former New Labour housing minister, has six cases of complaint to deal with “which […]

ARMA-Q: a qualified welcome, but it is not a new dawn

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COMMENT The Leasehold Knowledge Partnership broadly welcomes the draft ARMA-Q initiative, which may help resolve the less poisonous disputes in blocks managed by ARMA members. It has also made suggestions to improve it: first, to make the disciplinary procedures public, like ours; secondly, to strengthen the requirement to declare ‘conflicts of interest’ to leaseholders. It […]