If Peverel Retirement is admitted to ARMA-Q, what message does that send thousands of cheated pensioners?

MichelleBankslocus

Ten months after being found guilty by the OFT of systematically cheating residents in retirement sites, Peverel Retirement is now lining up to join ARMA-Q. This is the new ethically enhanced membership scheme that ARMA hopes will demonstrate greater professional rigour in leasehold management. The announcement will be a shock for the ARHM (Association of Retirement […]

Feeble talk from CMA at ARMA conference

ARMAsmall

- CMA soothes leasehold managers by repeating its skimpy MORI poll findings – 25% of ARMA membership still not signed up to ARMA-Q – ARMA does NOT manage 60% of sector – How relevant are the happy leaseholders of Liverpool in disputes elsewhere? With just over two months to go before the self-regulatory code ARMA-Q comes […]

Competition and Markets Authority issues update on leasehold study

CMAupdate2

… But it wants further feedback, so let them have it! … Oh, and oldies are happier than those in non-retirement flats The Competition and Markets Authority (CMA) has today issued an update on its market study (see below) into the provision of residential property management services in England and Wales. LKP / Carlex applauds […]

The Independent covers leasehold scandals

Independent

Last Saturday, The Independent wrote a wide-ranging report on leasehold issues and the need for reforms. Headed ‘The secret of how to give your flat a new lease of life … ‘  it was, in fact, a round-up of: the Cirrus scandal, the OFT investigation into leasehold (the scope of which concludes on January 17), […]

Cirrus isn’t an ARMA member so we have nothing to say about the price-fixing scandal, says Michelle Banks

MichelleBanks

… but you must take it on trust that if those bits of Peverel that ARE members sign up to ARMA-Q these practices will be ‘outlawed’ and ‘speedily detected’ Michelle Banks (right), chief executive of the Association of Residential Managing Agents, has stated that her organisation will do nothing about the Peverel / Cirrus price-fixing […]

Pravda alive and well at LEASE, ARMA and Peverel … who ALL support the OFT inquiry into leasehold fiddling

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Not since the Soviet Union went out of business have we seen such clottish attempts to spin a positive line. It started at the website of our old friends at the Leasehold Advisory Service deciding that the key point in Sir Peter Bottomley’s speech to leaseholders in London on November 12 was a passing polite […]

ARMA-Q reformers get strong backing at annual conference

ARMAMichelleBanks

The reform-minded leadership of Association of Residential Managing Agents today made a strong call for backing of ARMA-Q, its scheme to add ethically enhanced backbone to the professional body representing block managing agents. An audience of around 300 members at Queen Elizabeth Conference Hall in Westminster was told that that ARMA-Q was a necessary first […]

Minister holds roundtable talks on leasehold

Housing Minister Mark Prisk (right) is holding an hour-long roundtable discussion on residential leasehold tomorrow. The meeting is to be attended by trade body representatives such as Michelle Banks, of ARMA – a former civil servant at the Department of Communities and Local Government – RICS, and the Association of Retirement Housing Managers (ARHM). Representatives […]

ARMA and the myth of self regulation

“Success in a Consumer Focused Future” is the misleading title of today’s ARMA trade body conference exclusively for those working in the industry. Members have just watched a role out of the framework for it’s ARMA-Q project aimed to help continue “raising professional standards in the industry”. ARMA CEO Michelle Banks, who was appointed at […]

Bungs ‘r’ Us: £250,000 ‘incentive payments’ offered to managing agents

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A company offering bungs to managing agents if they sign up for new gas and electricity supplies is being touted to … all the members of the Association of Residential Managing Agents! An outfit called Energy Renewals is offering what it politely terms “incentive payments” of between £3,000 and £50,000 a year. Major corporate clients […]

Leasehold Advisory Service: ‘Lawyers here won’t even speak to me, because I cannot afford their fees’

An emotional Julian Shersby, who lost £44,000 in an LVT action, tells the Leasehold Advisory Service conference it is failing ordinary leaseholders

In the last ten minutes the Leasehold Advisory Service annual conference burst into life this afternoon when a furious delegate grabbed the microphone and said the quango was failing to represent the interests of ordinary leaseholders. “I see around me here landlords and managing agents and lots of lawyers who won’t even speak to me […]

Oop! No surprise why this word is causing ARMA difficulty

ARMA now supports transparency, regulation, good governance, ombudsman, open debate, protection of leaseholders’ interests etc etc … having for years benefited from the subscriptions of large companies which have loaded stealth charges, trousered sneaky commissions or awarded their own subsidiaries absurdly generous contracts. All paid for by ordinary leaseholders. This has been upheld time and […]

January news archive

24.01.2012 Why does Anthony Essien, of LEASE the Leasehold Advisory Service, think “mediation” is the way forward in leasehold reform – when his own organisation scrapped its mediation service exactly a year ago? Read news for more … 23.01.2012 Will Boris Johnson support leasehold reform and defy government? Read Sebastian O’Kelly’s report on the Greater […]

Ombudsman for Peverel

20.01.12 NEW APPOINTMENT ANNOUNCEMENTS ARMA – the appointment of the new Chief Executive, Michelle Banks,  (current employment – Deputy Director, Development Management (Planning), equivalent to the previous Grade 6 or 7 civil servant in the DCLG), has been announced. It was recently announced that Peter Hinchliffe would take up the new role of Head of Peverel’s […]

ARMA chief’s job description

This is a very telling excerpt from the job description of the new Chief Executive recently recruited to replace the retiring David Hewett. Important points are noted in red.  We will be looking closely at ARMA’s ability to impose discipline now that a new CE is taking up her post, having left DCLG.  On the […]