At the House of Lords debate on Monday, Baroness Greengross, a Crossbencher peer and the president of the Association of Retirement Housing Managers trade body, caused outrage by claiming complaining pensioners in retirement developments were “barrack-room laywers” with too much time on their hands.
“She has a nerve,” said Julia Scott, who lives in North West London. “Her own organisation has been a fig leaf for rapacious practices for years, with a code of practice with fine-sounding words that are in fact almost entirely discretionary.
“The first question to ask it is: where does its money come from and, then, who pays it? The answer is pretty obvious to all who live in retirement developments.”