Self-regulation has failed at both ARMA and RICS
ARMA has responded to Sally Keeble’s statement that she resigned owing to interference in her regulator’s role by declaring that the post was ‘retired’ instead.
Further, ARMA says that the decision arose because ARMA only receives around eight complaints a year.
It is astonishing that ARMA is attempting to put a positive spin on what is now a very public debacle.
The statement did not address Mrs Keeble’s claim that the trade body closed down her disciplinary panel over Warwick Estates, which had already been fined £120,000 and had £45,000 of legal costs awarded against it over a fatality in a lift shaft.
Nor did it make mention of the hole in ARMA’s finances owing to an unknown member taking legal action over a disciplinary matter. The losses are believed to have been considerable, and are referenced in the accounts.
It is a huge failing of self-regulation in property management that ARMA is having to wind down its regulatory regime and farm out professional discipline to the mild property ombudsman service.
Ombudsman rulings are always anonymous and the fines are usually minimal.
Self-regulation has also failed at RICS, where the disciplinary case against Benjamin Mire, of Trust Property Management, resulted in fiasco last year and the case was dropped.
Case against Benjamin Mire collapses, as RICS disciplinary process descends into shambles
Owing to the efforts in October 2016 of barrister Marc Beaumont more than 200 struck-off chartered surveyors had to be re-admitted to the trade body. Mr Beaumont appears to specialise in challenging flawed professional regulatory regimes.
Both cases show that neither RICS nor ARMA are capable of effective self-regulation. Yet property managements are responsible for millions of pounds of leaseholders’ money.
Related posts:
RICS fines Warwick Estates £20,000 over lift shaft fatality – after ARMA ‘blocked its regulator from hearing the case’
ARMA regulator Sally Keeble quit ‘after being blocked’ from ruling on Warwick Estates lift shaft fatality
ARMA’s self-regulation in disarray after member sues the organisation and Sally Keeble resigns
Case against Benjamin Mire collapses, as RICS disciplinary process descends into shambles
ARMA ends four-month farce after finally saying who its members are …
ARMA regulator Sally Keeble outlines five areas where statutory regulation is needed in leasehold
Huh? Shurly shome mishtake ed?
Just goes to to prove that the operators in Residential Property including ‘Regulators’ such as ‘ ARMA ‘are about a trustworthy as a snake in a hamster cage.
GET RID – NOT FIT FOR PURPOSE.
“As a trade association, we are not in a position to deal with complaints about our members directly”
Could this be one reason as to why ARMA receives so few complaints?
It is strange that they will not deal with complaints against their members directly.
Yet they say leaseholders can feel secure as their members activities can be judged against the standards that ARMA set down.
So where is that security.
With the management companies complaints procedures being so long winded and generally weighted against complainants, and ARMA not prepared to take action, it is surprising they get any.
I suspect there are as many complaints about ARMA itself as there are against its members.