The interview on Brighton-based BBC Sussex also featured the retirement site Oakland Court where residents won a court case involving £137,000 paid in rent for the house manager’s flat over 25 years.
The case reported here involved the freeholder deploying every legal stratagem to frustrate the Worthing pensioners getting justice.
Sir Peter again referred to the “legal torture” that was involved.
John Fenwick, who led the residents to spectacular victory, was also interviewed. Oakland Court settled the case at £68,500 with the freeholders, a pension fund of the builder’s family.
Sir Peter said of ARMA-Q, the new ethical scheme for managing agents, that “it should have been brought in decades ago”.
“The majority of freeholders and managing agents are honest and respectable, but some aren’t,” said Sir Peter, but he also referred to criminality in the sector.
“We will fight as hard as we can for leaseholders who have been ripped off.”
The interviews can be heard here and were broadcast at 07.05.
The broadcast also featured interviews with Michelle Banks, of ARMA, and Sebastian O’Kelly, LKP.
O’Kelly made the points that ARMA supports statutory regulation of managing agents and some of the largest property managers in the country have not signed up to ARMA-Q, its new tougher ethical scheme.
Sir Peter said ARMA-Q should have been introduced “decades ago”.
The CMA estimates that £3.5 billion of service charges are paid every year.